Investor information

Why choose RE/MAX Coast to manage your property?

Co-owner of the business, Lisa Brown personally overseas the property management department. Her hands-on approach and availability add huge value for her owners and tenants who know that they are not “just a number.” As a property investor herself, Lisa understands what it means to be on the receiving end of management services and has used this insight to provide a better service and smoother operation with RE/MAX Coast.

Together with Trina Younie, their department is about attention to detail, adopting best industry practice and providing common sense solution. They use the latest in property management software and have a mature approach to ensure positive outcomes.

“My service philosophy is simple – to look after your property as if it were my own and to go the extra mile. This is not just a Monday to Friday for me and my clients appreciate that.” Lisa Brown, Director.

Why our marketing works

All our rental properties get the star treatment when it comes time to advertising them for let. It is a fact that effective marketing attracts the greatest number of potential tenants in the shortest possible time. This in turn reduces vacancy days between tenancies which improves the annual income of our investors.

By investing in professional photography and “Premiere” placement on, our properties are showcased at the very top of the online search results. All advertisements have a compelling write-up designed to represent the properties in their best light.

Where we advertise

Your property will appear at the top of the search list on Australia’s number one real estate portal in addition, we list on a number of popular real estate sites including:

list of popular real estate sites

All our exclusively managed properties receive professional photography paid by us.

Preparing your property for rent

When we first take on your property, we will help you prepare it for rent. Some of the things we will discuss and help you arrange will include

  • Ensuring your property complies with smoke alarm legislation.
  • Ensuring your property complies with legislation around corded blinds
  • Ensuring your pool fence is safe and has a current certificate of compliance
  • What (touch-up) cleaning is required prior to the start of tenancy.
  • Whether any maintenance or pest control is required prior to tenants moving in

How we manage your property

Rental arrears

On signup of a new tenancy agreement we spend time educating our tenants on rental arrears. We encourage them to pay their rent via automatic recurring payments to ensure on-time payments. Because of this, our percentage of rental arrears is extremely low. Using our property management software, it is very easy for us to see and monitor payments and arrears on a daily basis.

It is our policy to send friendly reminders to tenants who may be 2-4 days in arrears. Once a tenant is 8 days in arrears a Notice to Remedy Breach may be issued.

In the effort to avoid rental arrears, it is also our policy to use affordability benchmarks when assessing a tenant’s suitability for a property during the application phase.

Routine inspections

Routine inspections are conducted every 3 months. During this inspection our managers take many photographs and compile a report with comments on each area of your property. Any maintenance or concerns will be included in this report also. If there are any areas for your tenants to improve on, we will discuss this with them and then check back that these instructions have been followed through.

Logging maintenance

All our tenants and owners have access to their property portal. Tenants can and are encouraged to log maintenance requests via the portal. It is our office policy to communicate all repairs and maintenance to owners prior to booking works unless they advise us otherwise of their preference.

Landlord insurance

All landlords are required to hold public liability cover for their rental properties this is normally covered within a building insurance policy.

However, we also recommend that landlords take out Landlord Protection Insurance.

Landlord protection insurance is affordable and includes a contents insurance component (which is essential to protect your carpets, floating floors, curtains and window coverings which are all considered ‘contents’).

Landlord insurance is tax deductable against your rental income and can protect you against unforeseen circumstances.

We are happy to provide multiple quotes on cover for all of our landlords.