Privacy Policy

Citycoast Property Pty Ltd (ACN 0999 62731) trading as RE/MAX Coast (“Our agency”, “We”, “Us”) is committed to protecting your privacy. We are bound by the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles (APP) set out in the Act.

In our dealings with customers and potential customers whether they be buyers, sellers, tenants or lessors it is sometimes necessary for us (our employees and our agents) to collect personal information for us to carry out the functions of our work and to best provide our services.

Personal Information

During the course of your involvement with our agency we may collect, use or disclose personal information about you to carry out the functions of our work ad to best provide our services. This could be for the following purposes:

  • Assisting you to purchase a property
  • Assisting you to obtain finance for a property
  • Assisting you to lease a property
  • Assisting you during the course of your tenancy
  • Considering you for employment with our agency
  • Entering you into a competition or promotion with our company

The types of personal information we may collect, use or disclose about you includes but is not limited to:

Your full name, date of birth, residential address, postal address, email address, telephone number, occupation, education details, date of birth, financial information, details of your spouse, dependents, your rental history.

In order to provide products and services to you, we may disclose, with your consent, your personal information to the persons/organisations described below:

  • If you are a potential tenant, we will disclose information to potential lessors of a property you apply for
  • Utility providers (if applicable) for the connection of services you request
  • Persons or organisations involved in providing, managing or administering your product or service including independent contractors engaged by us.
  • Tradespeople engaged by use to repair or maintain a property leased by you.
  • Residential Tenancy authority
  • Residential Tenancy Databases
  • Police (consent not required where we are compelled by law)
  • Conveyancers facilitation a contract of sale
  • Financiers facilitating your financing of a property purchase

Whenever it is reasonable or practicable to do so, we will collect your personal information directly from you. Sometimes it will be necessary for us to collect information from a third party or a publicly available source such as credit reporting agency, your legal adviser, your past or current employers, your previous lessors or property managers, and tenancy information services or databases.

Sensitive information

We will not ordinarily ask for sensitive information. However, sometimes sensitive information will be revealed by you in the course of you doing business with us or engaging our services.

Personal information for marketing purposes

RE/MAX Coast may use or disclose your personal information to let you know about products and services in which you may be interested. You can contact us at any time if you no longer wish us to market our products and services to you.

Security of information

The information we store about you may be held in electronic or hard copy format. The security measures we have in place are as follows:

  • Our contractors, agents and employees are required to sign confidentiality agreements when they work with us
  • Personal information is stored on password protected servers
  • Hard copy files are kept to a minimum and kept in key locked filing cabinets


If you consider that there has been a breach of the Australian Privacy Principles, you are entitled to complain to RE/MAX Coast (see the Contacting Us section for more information).

We will acknowledge receipt of a complaint within 2 business days. We will investigate the complaint and attempt to resolve it within 20 business days after the complaint was received. Where it is anticipated that this timeframe is not achievable, we will contact you to provide an estimate of how long it will take to investigate and respond to the complaint.

If you consider that we have not adequately dealt with a complaint, you may complain to the Office of the Australian Information Commissioner on the below details:

Officer of the Australian Information Commissioner (OAIC)
GPO Box 5218 SYDNEY NSW 2001
1300 363 992

Your access to your information / contact us

You have the right to request access to your information and to request that our agency update or correct your personal information at any time. A charge may apply for providing access to your information. To request information on your personal information from our agency we will request a written request in the form of a letter or email. This letter must contain your full name, address and signature. Upon receiving the request, we shall post or email the information to you within 7 business days of the request. You may contact us by email or phone as follows. / 07 5597 2233 (phone)